FAQ

WHAT IS YOUR RETURN POLICY?

Return Policy - 
ALL RETURNS MUST BE MADE WITHIN 30 DAYS FROM PURCHASE DATE. 
YOU MUST SEND THE ITEM BACK TO US VIA UPS (COMES WITH TRACKING), OR USPS WITH DELIVERY CONFIRMATION.

All poster and sticker sales are final.

We charge a 20% restocking fee for all returns. We only accept items that have not been used, worn, or washed. If you have further questions, please email Store@91x.com before sending the return.

Pack your item(s) along with a copy of your original invoice and send the package to the following address:

91X Merch
ATTN: Jamie H.
8517 Production Ave.
San Diego, CA. 92121
USA

HOW CAN I GET HELP ON AN ORDER?

Just drop us a line! Our customer service staff is here to help. You can email us at Store@91x.com.

CAN I PICK MY ORDER IF I LIVE IN SAN DIEGO?

Local pickup is available every Friday from 9:00 am to 4:00 pm at our 91X offices. Orders must be placed 24 hours in advance. The pickup address is 6160 Cornerstone Ct E #150, San Diego, CA 92121.

Feel free to call us at (858) 888-7000 with any questions regarding local pickup.

SHIPPING: HOW LONG WILL MY ORDER TAKE?

We are based in San Diego, so your ship time will depend on your proximity to Southern California. If you are in the US we will ship your orders via USPS. San Diego and Los Angeles area residents usually receive their order in 1 to 3 days.

*For ALL orders: Please allow 1-2 days for processing before your order is shipped.*

INTERNATIONAL CUSTOMERS

We now offer USPS First Class International Mail, but please know we are not responsible for lost packages by USPS. This option does not provide reliable tracking information. The customs process is highly unpredictable, international orders can take anywhere from one to four weeks to arrive at their destination. For detailed tracking on international orders please choose USPS Priority Mail International.